Project Manger - Community Engagement

Firm: CivicMakers
San Francisco

Payment: Paid
Category: Other
Contact: Victor Tran

Posted: Sep 10, 2021

CivicMakers is hiring a Project Manager to lead public sector community engagement projects! Apply by Sept 19:

CivicMakers is a civic innovation and engagement consulting firm that specializes in applying human-centered design principles to co-create more effective and inclusive programs, services, spaces and policies in the public sector. Since 2015 we have worked with a range of diverse communities, public agencies, municipalities and nonprofit organizations across California and beyond.

Our primary services include community engagement, strategic planning, service design, program evaluation, and training.

We also convene a growing community of civic innovators to learn from one another, share best practices, and forge deeper partnerships to increase our collective impact.

Our team is a small group of bright, curious, cross-disciplinary, super fun humans. We hold firm to the values of inclusion and equity, empathic listening, learning by doing, collaboration, and transparency.

We are seeking a self-directed, energetic, civically-minded individual who wants to apply their project management, facilitation, and community engagement skills to further the work of CivicMakers and our clients.

The Project Manager / Senior Project Manager will lead multiple client projects simultaneously while working collaboratively with clients, stakeholders and other team members to achieve objectives and measurable outcomes. The Project Manager will report to one of the company partners and will delegate work to other team members.

The ideal candidate is a confident yet humble and supportive Project Manager who is comfortable managing multiple complex projects and serving as the direct point of contact to our clients. This role requires skill in meeting client needs while providing constructive feedback and course-correction, and continually learning and iterating while staying on top of long timelines and multiple deliverables. Excellent communication, prioritization and delegation skills are a must.

This is primarily a client-facing role with significant responsibility and autonomy for owning client projects with multiple contributing team members. Candidates should have a genuine desire to serve public sector clients on challenging projects with rewarding outcomes. Additionally, they should thrive in collaborative environments that require open communication, flexibility and teamwork.

You will directly manage multiple client projects in the areas of community engagement, facilitation and related topics (outreach and communications, participatory research, program evaluation, etc.). You will also contribute to business development activities in pursuit of new projects. In addition, you will be responsible for leading or contributing to several internal strategic projects focused on furthering our work at the leading edge of civic innovation. Below is a sampling of the kinds of tasks you can expect. These are subject to change and evolve, just like the nature of our field and our growing business.

Project Management
• Craft creative project approaches
• Lead and contribute to the design and implementation of project deliverables, such as: communications/outreach plans, stakeholder engagement strategies, workshop agendas, workshop facilitation, evaluation frameworks, interview protocols, journey maps, field research, desk research, summary reports or white papers, and so much more!
• Create and manage project work plans and timelines
• Create and manage project budgets
• Lead client and internal project meetings
• Delegate weekly tasks to teammates
• Contribute to other client projects and complete tasks as assigned

Sales/Business Development
• Help identify new business opportunities
• Contribute to and craft creative proposals for new work

• Lead or contribute to several internal strategic projects per year
• Develop and implement several professional goals (OKRs) each quarter
• Attend and contribute to weekly team meetings
• Mentor/coach junior team members
• Potential to grow into a people management position

We will be accepting applications for this position until Midnight (12am PST) on September 19th, 2021.


• You are located in the Bay Area, you can commute to San Francisco (post-COVID), and you are able to travel to client locations around Northern California and beyond
• At least 3 years prior experience managing large/complex public projects and/or 5 years prior experience in a consultant role supporting large/complex public projects
• At least 3 years experience with community engagement and facilitation
Fluent in Spanish, Mandarin or Cantonese with confidence facilitating in language
• Experience managing project budgets, including time and hard costs, and comparing projected to actual costs
• High attention to detail and excellent prioritization skills
• Able to clearly articulate desired outcomes and map out sequence of milestones and deliverables to get there
• Desire to be proactive and deliver value for our clients
• Innate drive to leave things better than you found them
• An active listener with excellent oral and written communication skills
• Excellent computer skills, including the ability to take quick and thorough notes
Proficiency with Google Workspace (Drive, Docs, Sheets, Slides, Forms, etc.)
• Enthusiasm for reimagining public service delivery!

• Prior work experience as a public sector employee
• Experience with climate adaptation and resilience planning and/or environmental justice advocacy/organizing
• Prior experience conducting community engagement in the public sector
• Experience with project management and task management software
• Moderate to advanced spreadsheet skills, including formulas
• Familiarity with human-centered design
• Experience with managing data in a CRM
• Project Management Professional (PMP) certification
• MBA or MPA in a relevant field, such as Urban Planning, Community Development, Public Administration, Design Research, etc.

In Addition...
• You are passionate about civic innovation (or would like to learn more about our field)!
• You learn quickly and like to wear multiple hats
• You are self-motivated and skilled at prioritization and time management


This is a full time exempt position at 40 hours per week, with a salary range of $70,000-$84,000 based on experience.

This will be a remote position to start. However, you will eventually work out of our San Francisco office (at least part time) and need to be available to travel to client locations throughout the Bay Area and beyond.

• Full time exempt salary, paid monthly
• Annual bonus, contingent on performance and profit
• 401k with CivicMakers contributing 3% of your salary (after 1 year)

• Unlimited paid vacation days (with one month advanced notice and supervisor approval)
• 12 paid holidays
• Unlimited sick days

• CivicMakers pays 73% of your medical insurance
• CivicMakers pays 50% of your dental insurance

Professional Development:
• Conferences
• Certifications/Trainings/Courses - up to $500/year

• MacBook Air
• $500 workspace setup stipend

We provide you with a company laptop and the necessary tools to do your job effectively and comfortably from the office or remotely.

CivicMakers is committed to building a culture that reflects our values of inclusion and equity. We actively encourage women, people of color, LGBTQ+ individuals, ethnic minorities and others from diverse backgrounds of all types to apply. Reasonable accommodations will be made for candidates with disabilities.

All your information will be kept confidential according to EEO guidelines.